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After-Sales Service Procedures






Alcatel

The materials Alcatel are guaranteed for two years on parts and labor, excluding damages described in our Terms and conditions.
The product must be sent to the following address accompanied by a photocopy of the purchase invoice and a letter explaining the situation:

Anovo Brive
15, rue Daniel de Cosnac
BP561
19107 Brive Cedex
E-mail : sav.anovo@anovo.com
Such. : +33(0)8 92 68 20 04

Please note that the following items must accompany the shipment of your product Alcatel in repair center:

  • The defective product and its accessories.
  • A letter with your full contact details explaining the reason for the return (precise description of symptoms).
  • Copy of proof of purchase (the model and IMEI of the product must be clearly identified).
  • Do not forget to remove the operator SIM card and possibly the SD card if present.
  • Remove all security codes.

And send everything in a tracked package (recommended) to the address mentioned.

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Apple

The materials Apple are guaranteed for two years on parts and labor, excluding damages described in our Terms and conditions.
For any after-sales service request, contact technical support Apple At +33(0)805 540 003Or go to website.

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Asus 


Asus equipment is guaranteed for two years for parts and labor, excluding damage described in our Terms and conditions.
For any after-sales service request, go to website

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Blackberry

Blackberry hardware is guaranteed for two years for parts and labor, excluding damage described in our Terms and conditions.
The product must be sent to the following address accompanied by a photocopy of the purchase invoice and a letter explaining the situation:

Anovo Brive
15, rue Daniel de Cosnac
BP561
19107 Brive Cedex
E-mail : sav.anovo@anovo.com
Such. : +33(0)8 92 68 20 04

Please note that the following items must accompany your Blackberry product to a repair center:

  • The defective product and its accessories.
  • A letter with your full contact details explaining the reason for the return (precise description of symptoms).
  • Copy of proof of purchase (the model and IMEI of the product must be clearly identified).
  • Do not forget to remove the operator SIM card and possibly the SD card if present.
  • Remove all security codes.

And send everything in a tracked package (recommended) to the address mentioned.

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Blackview & Oscal

The materials Blackview are guaranteed for two years on parts and labor, excluding damages described in our Terms and conditions. 

the after-sales service procedure is described inthis document.

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Catphone

The materials CAT are guaranteed for two years on parts and labor, excluding damages described in our Terms and conditions. For all after-sales service requests, contact support CAT. Several options are available to you:

By chat:https://support.catphones.com/hc/fr 

By email tosupport@catphones.com 

By telephone at +33 170 758 107

Support requests a copy of the purchase invoice/receipt to validate the device warranty and provides a DHL prepaid label to send the device to the technical center.

Upon receipt of the device, the repair time is 5 to 10 working days.

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Crosscall

The materials Crosscall are guaranteed for two years on parts and labor, excluding damages described in our Terms and conditions.
the after-sales service procedure is described inthis document.

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Cubot

The materials Cubot are guaranteed for two years on parts and labor, excluding damages described in our Terms and conditions. 

the after-sales service procedure is described inthis document.

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DOOGEE

DOOGEE equipment is guaranteed for two years for parts and labor, excluding damage described in our Terms and conditions. 

the after-sales service procedure is described inthis document.

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Doro

The materials Doro are guaranteed for two years on parts and labor, excluding damages described in our Terms and conditions. . After-sales service return address:

CORD ELECTRONICS

14, rue de la Violette

Quevert ZI

BAT A2 / DORO ACTIVITY

22103 DINAN/QUEVERT
Such. : +33(0)2 23 36 04 38 / 0892 69 27 92
Fax: +33(0)2 23 35 56 96
Hotline Doro : +33(0)5 63 21 53 86

The equipment must be returned complete, accompanied by a photocopy of the consumer's purchase invoice and a voucher specifying the nature of the fault. Repair times are approximately 15 days.
The status of your device will be accessible from our website.

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HTC

The equipment must be sent in neutral packaging, in a tracked package, accompanied by a copy of the invoice and a letter mentioning your contact details and a description of the fault, to the address:

CORD ELECTRONICS
Building A6 - East
CRA activity - A2
11, rue du Nouette
Quevert ZI
22103 Dinan

Upon receipt, a technical diagnosis will be carried out.
Before sending, please keep your SIM card and back up all your data (photos, contact directory, etc.).
We draw your attention to the fact that in the event of denunciation of the guarantee, a quote will be sent to you. If you refuse this quote and request the return of your device in its original condition, you will be charged a fee of €18.36 including tax.
The status of your device will be accessible from our website.

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Huawei

The materials Huawei are guaranteed for two years on parts and labor, excluding damages described in our Terms and conditions.
After-sales service return address

ACEAN - SBE
Liane ZI
62206 Boulogne sur Mer
Such. : +33(0)8 92 35 08 08
Fax: +33(0)3 21 87 72 69

The equipment must be returned alone (without box, battery, charger, pedestrian kit, etc.) accompanied by a photocopy of the consumer's purchase invoice and a letter mentioning your contact details and a description of the fault. Repair times are approximately 15 days. You have the possibility to follow the situation of your device from website.

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JBL

The materials JBL are guaranteed for one year for parts and labor, excluding damages described in our Terms and conditions. 
Before any after-sales service request, the customer must create an account and log in to:https://v2.mysav.eu

Return Procedure:
1. The customer must make a request for after-sales service to the following address: https://v2.mysav.eu
If the latter is accepted, he then receives an “RMA” return agreement.

2. The customer must then send their product accompanied by:
- The end customer’s purchase invoice
- Original accessories (battery, charger, etc.),
- Details of the breakdown

3. Customer's personal data must be backed up and deleted from the product before shipping.

4. Products must be packaged so as to withstand transportation.

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Konrow

The materials Konrow are guaranteed for two years on parts and labor, excluding damages described in our Terms and conditions.
the after-sales service procedure is described in this document. Before making any requests, please consult our available FAQ on this page.

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LG

The materials LG are guaranteed for two years on parts and labor, excluding damages described in our Terms and conditions.
You can bring your mobile to a Mobile Services Point near you (Addresses available on website) accompanied by the purchase invoice, or send it directly to the following repair center:

ACEAN - SBE
Liane ZI
62206 Boulogne sur Mer
Such. : +33(0)8 92 35 08 08
Fax: +33(0)3 21 87 72 69

The equipment must be returned alone (without box, battery, charger, pedestrian kit, etc.) accompanied by a photocopy of the consumer's purchase invoice and a letter mentioning your contact details and a description of the fault. Repair times are approximately 15 days. You have the possibility to follow the situation of your device from website.

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Meizu

The materials Meizu are guaranteed for two years on parts and labor, excluding damages described in our Terms and conditions.
the after-sales service procedure is described inthis document.

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Microsoft

The materialsMicrosoft are guaranteed for two years on parts and labor, excluding damages described in our Terms and conditions.
You must register on the gateAnd create an account. Once the account is created, log in and let it guide you.

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Motorola

The materials Motorola are guaranteed for two years on parts and labor, excluding damages described in our Terms and conditions.
The equipment must be sent in neutral packaging, in a tracked package, accompanied by a copy of the invoice and a letter mentioning your contact details and a description of the fault, to the address:

CORD ELECTRONICS
14, rue de la Violette
ZI Quevert
22103 Dinan
Such. : +33(0)8 92 69 27 92
E-mail : info@cordonweb.com

Upon receipt, a technical diagnosis will be carried out.
Before sending, please keep your SIM card and back up all your data (photos, contact directory, etc.).
The status of your device will be accessible from our website.

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Nokia

The materials Nokia are guaranteed for two years on parts and labor, excluding damages described in our Terms and conditions.
You can bring your mobile to a Mobile Services Point near you (addresses can be found on website) accompanied by the purchase invoice, or send it directly to the following repair center:

ACEAN - SBE
Liane ZI
62206 Boulogne sur Mer
Such. : +33(0)8 92 35 08 08
Fax: +33(0)3 21 87 72 69

The equipment must be returned alone (without box, battery, charger, pedestrian kit, etc.) accompanied by a photocopy of the consumer's purchase invoice and a letter mentioning your contact details and a description of the fault. Repair times are approximately 15 days. You have the possibility to follow the situation of your device from website.

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OnePlus

Oneplus equipment is guaranteed for two years for parts and labor, excluding damage described in our Terms and conditions.
For any after-sales service request, contact Oneplus technical support by going to website.

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Oppo

The materials Oppo are guaranteed for two years on parts and labor, excluding damages described in our Terms and conditions.
You can bring your mobile to a Mobile Services Point near you (addresses can be found on website) accompanied by the purchase invoice, or send it directly to the following repair center:

ACEAN - SBE
Liane ZI
62206 Boulogne sur Mer
Such. : +33(0)8 92 35 08 08
Fax: +33(0)3 21 87 72 69

The equipment must be returned alone (without box, battery, charger, pedestrian kit, etc.) accompanied by a photocopy of the consumer's purchase invoice and a letter mentioning your contact details and a description of the fault. Repair times are approximately 15 days. You have the possibility to follow the situation of your device from website.

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Oukitel

The materials Oukitel are guaranteed for two years on parts and labor, excluding damages described in our Terms and conditions. 

the after-sales service procedure is described inthis document.

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Realme

The materials Realme are guaranteed for two years on parts and labor, excluding damages described in our Terms and conditions.
The after-sales service procedure is described on this website

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MOBILE RELIFE

RELIFE MOBILE equipment is guaranteed for two years for parts and labor, excluding damage described in our Terms and conditions. 

the after-sales service procedure is described inthis document.

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Samsung

The materials Samsung are guaranteed for two years on parts and labor, excluding damages described in our Terms and conditions.
You can bring your mobile to a Mobile Services Point near you (addresses can be found on website) accompanied by the purchase invoice, or send it directly to the following repair center:

ACEAN - SBE
Liane ZI
62206 Boulogne sur Mer
Such. : +33(0)8 92 35 08 08
Fax: +33(0)3 21 87 72 69

The equipment must be returned alone (without box, battery, charger, pedestrian kit, etc.) accompanied by a photocopy of the consumer's purchase invoice and a letter mentioning your contact details and a description of the fault. Repair times are approximately 15 days. You have the possibility to follow the situation of your device from website.

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Sony

The materials Sony are guaranteed for two years on parts and labor, excluding damages described in our Terms and conditions.
You can bring your mobile to a Mobile Services Point near you (addresses can be found on website) accompanied by the purchase invoice, or send it directly to the following repair center:

ACEAN - SBE
Liane ZI
62206 Boulogne sur Mer
Such. : +33(0)8 92 35 08 08
Fax: +33(0)3 21 87 72 69

The equipment must be returned alone (without box, battery, charger, pedestrian kit, etc.) accompanied by a photocopy of the consumer's purchase invoice and a letter mentioning your contact details and a description of the fault. Repair times are approximately 15 days. You have the possibility to follow the situation of your device from website.

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Wiko


The materials Wiko are guaranteed for two years on parts and labor, excluding damages described in our Terms and conditions.
the after-sales service procedure is described inthis document.

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Xiaomi


The materials Xiaomi are guaranteed for two years on parts and labor, excluding damages described in our Terms and conditions.
You can bring your mobile to a Mobile Services Point near you (addresses can be found on website) accompanied by the purchase invoice, or send it directly to the following repair center:

ACEAN - SBE
Liane ZI
62206 Boulogne sur Mer
Such. : +33(0)8 92 35 08 08
Fax: +33(0)3 21 87 72 69

The equipment must be returned alone (without box, battery, charger, pedestrian kit, etc.) accompanied by a photocopy of the consumer's purchase invoice and a letter mentioning your contact details and a description of the fault. Repair times are approximately 15 days. You have the possibility to follow the situation of your device from website.

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